Support

Need help? Browse common topics below, or email us directly.

Email Support

Get help from our team directly

support@filmbase.io

Documentation

Detailed guides for every feature

Browse Docs

Common Topics

Subscription & Access

There is no key to enter. Your subscription unlocks the app
Both plans start with a 7-day free trial
An internet connection is needed to install and to confirm your subscription
A Mac App Store subscription covers your Macs, a Microsoft Store one covers your Windows computers

Installation

Start from the pricing page and pick your store
Windows: Install from the Microsoft Store, Windows 10 or later
Mac: Install from the Mac App Store, macOS 13 or later

New Computer

Install FilmBase from the same store on the new computer
Sign in with the store account that holds your subscription
Copy your project folders across and open them as normal

Billing & Receipts

Billing is handled by Apple or Microsoft, not by us
Manage or cancel any time in your Apple Account or Microsoft account
Receipts come from the store you subscribed through
We don't process refunds, so use the free trial and cancel any time

Data & Backups

All data is stored locally on your computer
Use File > Back Up Project to create backups
We recommend backing up regularly to an external drive or cloud storage of your choice

Bug Reports

Found a bug? Email us with steps to reproduce
Include your OS, FilmBase version, and screenshots if possible
We aim to respond to all reports within 48 hours

Is FilmBase Studio the same as FilmBase?

Yes, it is one app. The Mac App Store and Microsoft Store listings are called FilmBase Studio, and so are our social profiles, because the name FilmBase was already taken on the stores. Everything on this site describes that same app.

Can't find what you're looking for?

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